Our services
Mobility solutions for businesses
LONG-TERM RENTAL (OPERATIVE LEASING)
Typically 3–5 year term with a comprehensive service package.
SHORT-TERM RENTAL
For short-term, temporary periods (1–24 months), in all vehicle categories, with delivery within 2 business days.
How we can help
Complete mobility solutions under one roof
Procurement and financing
Administrative tasks related to vehicle procurement and financing: communication, paperwork, and official administration.
Service, maintenance
Our professional maintenance service ensures the reliability of leased vehicles, including mandatory services and minor or major extraordinary repairs.
Tire
services
All related services, from tire procurement, storage, seasonal changes, to necessary repairs, are included in our leasing package.
Insurance and claims
The monthly fee includes compulsory liability (KGFB) and comprehensive (CASCO) insurance, with optional GAP insurance. We provide fast and flexible claims handling with our own colleagues.
Assistance
service
24/7 telephone and, if necessary, on-site assistance throughout Europe.
Replacement car service
In case of technical failure or accident, we provide an immediate temporary replacement vehicle, ensuring uninterrupted mobility for our clients during longer repairs.
Driver
service
As part of our convenience service, our staff will pick up the car and return it from the service once it is ready, allowing our clients to save time and effort.
Customer portal
Allows quick and simple administration through our web portal, where clients can access transparent reports.
Fuel card
service
Helps reduce and monitor fuel costs, with discounts and detailed statements, cashless.
Satellite vehicle tracking
Real-time location and tracking, increasing fleet safety and efficiency.
What we offer
What makes us different?
1.
Direct control over service quality
At MOL Mercarius, our clients’ satisfaction is secured by direct oversight of our service quality. Since we work with our own employees in nearly all areas, we guarantee consistent, high standards and adherence to deadlines.
Examples:
From our own fleet – ranging from commercial vehicles to premium passenger cars – we provide immediate replacement vehicles when needed, so clients don’t need to worry about external suppliers.
Our 24/7 assistance service: dispatchers and on-site colleagues are always our own employees, who can also use our company’s tow trucks if necessary. This ensures quick response, reliability, and that our clients always come first.
2.
Full-service solution
At MOL Mercarius, we think beyond merely leasing vehicles; we offer a comprehensive service system that guarantees ongoing mobility for our clients.
Our promise is not only the use of the vehicle but also continuous mobility support throughout the contract, ensuring seamless work procedures. Reliable and trouble-free fleet management is in our shared interest.
Example:
If a mid-range vehicle in the fleet, for instance, begins experiencing multiple issues and demands frequent repairs during the second year, our company – with the client’s approval – may decide to replace the faulty vehicle entirely. This means we supply a new vehicle, possibly a different model, at no additional cost to the client.
3.
Our own team
Fleet management for companies
Leasing tips and solutions for companies
What does vehicle fleet management mean?
Choose the right leasing option based on your company’s size!
The basics of operational leasing
Why choose MOL Mercarius?
3+1 reasons to choose us
1.
because for us, the Customer truly comes first
Customer-centricity is the foundation of our everyday operations. As a Hungarian company, we have the flexibility to respond dynamically to our customers’ needs and to handle emerging issues with a solution-oriented approach from contract signing right through to the end of the term.
Our dedicated internal Quality team continuously monitors feedback from our customers. In addition to comprehensive semi-annual analyses, we regularly conduct touchpoint surveys to oversee service quality and gather information about new customer demands.
Based on customer feedback, we determine our development strategies, investment directions, and digitalization focus. Moreover, we pay special attention to further increasing our customers’ convenience during their time with our service centers.
We are proud of our long-term business relationships, where we regard our customers as partners. Our customer retention rate has exceeded 90% for years, and our latest Net Promoter Score (NPS) is 72.
2.
because we have direct control over the quality of our services
The consistency, high quality maintenance, and punctuality of our services are top priorities for us.
At MOL Mercarius, almost all our services are performed by our own employees, allowing us to exercise direct control over every service we offer. This enables us to guarantee the expected quality and performance in accordance with agreements.
If any issues arise, we act directly and respond quickly to ensure our customers’ satisfaction.
Service:
Our experienced technicians operate at our own service centers, carrying out necessary maintenance, repairs, and seasonal tire mounting in Budapest and Debrecen. We plan to open additional MOL Mercarius service centers in other regional cities in the near future.
Assistance:
You can always count on us, as both our dispatcher and on-site personnel for our 24/7 assistance service are employed by MOL Mercarius. Our colleagues have the opportunity to work with their own tow trucks, ensuring quick response times.
Accident, damaged vehicle:
In case of an accident, our claims specialists and claims coordinators are available to clients to handle the safe and cost-effective repair or replacement of the damaged vehicle.
Tires:
Our tire logistics center handles seasonal tire storage, condition assessment, procurement of new tires, and most of the transportation, allowing us to take responsibility for the condition of seasonal tires with confidence.
Replacement vehicle:
When needed, we provide immediate replacement vehicles from our fleet, ranging from commercial vehicles to premium passenger cars, so our clients can continue their work without interruption. Without involving external partners, we exercise direct control over the condition and cleanliness of the provided vehicles and can select from our available models.
Driver service:
Our ’Driver’ service is also carried out by our own employees, who handle your vehicle with utmost care and assist in transporting it for tire changeovers or maintenance. This ensures the comfort of our clients and smooth workflow even while their vehicle is in the service.
3.
because we have the expertise
At MOL Mercarius, your fleet is in good hands. With nearly 30 years of fleet management experience, we continuously monitor industry developments and changing customer needs. Alongside industry innovations and the latest developments from vehicle manufacturers, our own service centers ensure we stay up-to-date with the newest repair and maintenance technologies. This allows us to substantiate our offers with professional, well-founded arguments and to deliver the best possible service throughout the contract period.
Our colleagues hold broad expertise and up-to-date knowledge across various areas – whether it's servicing, handling claims, current regulations, tires, or vehicle cleaning. We are proud to have received consistent ratings of 10/9+ in customer satisfaction surveys for professionalism and reliability over the years.
+1
because we offer predictable and transparent structures
Our contractual arrangements are straightforward andclear,so our clients are not faced with unexpected costs during the contract period.
Any additional costs are only due to reasons or events outside ofour control,such as deductibles for CASCOdamages,penalties resulting from traffic violations,or fees arising from legal or tax changes.These potential costs are specified within the predefined parameters ofthe contract.
What they say about us
From our clients – experiences and results
Minta Péter
Cég Kft.
Pozíció
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Minta Péter
Cég Kft.
Pozíció
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Minta Péter
Cég Kft.
Pozíció
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Frequently asked questions
What is included in the rental fee?
- The basic vehicle rental fee, covering the fundamental costs of vehicle usage.
- Full maintenance service, ensuring the vehicle is always in proper condition for use.
- Seasonal tire sets (winter and summer), including the procurement of premium quality tires matching the mileage, as well as their repair, storage, and valve replacements.
- Mandatory liability insurance (KGFB) and damage coverage service (CASCO).
- Company car tax/vehicle tax.
- 24/7 assistance service to ensure our clients always receive quick and reliable help.
- Use of the MOL MyCarius digital administration system, which simplifies and makes the administration process more clear.
Optional elements include:
- Replacement vehicle service, ensuring our clients’ mobility even in case of vehicle breakdown.
- Driver service, handling the transportation of vehicles to and from maintenance on behalf of our clients.
- Optional deductible GAP insurance,
- fuel card procurement and management,
- and also GPS service.
What happens, if I exceed the mileage specified in the contract?
MOL Mercarius provides transparent terms throughout the contract period, with details of mileage overrun outlined in the framework agreement.
If the specified mileage is exceeded, the client is required to pay a pre-determined overrun fee. To avoid this, we recommend that our clients carefully assess their expected annual mileage before signing the contract. Additionally, we offer the possibility to modify the mileage during the contract period.
Does the contract include insurance premiums?
Yes, the contract includes the mandatory liability insurance (KGFB) as well as the damage coverage service (CASCO). Additionally, the deductible GAP insurance is available as an optional add-on, which can also be incorporated into the monthly fee.
What happens if the rented car breaks down?
Could there be unexpected costs that I haven't anticipated?
Clients using MOL Mercarius contractual packages will not face unexpected costs.
Any additional expenses can only occur due to circumstances beyond our control, such as CASCO deductibles, fines from traffic violations, or charges resulting from changes in legislation or taxes.
These possible costs are clearly outlined within the limits set in the contract.
What unexpected costs may arise when returning the vehicle?
What is the minimum rental duration for a vehicle in this scheme?
What is the maximum rental duration for a vehicle in this scheme?
What maintenance services are included in the contract?
Based on our rental agreement, all operating costs are covered, without exceptions or clauses.
- Regular maintenance: Scheduled periodic services, which are due based on mileage or specified time intervals.
- Tire replacement: Changing tires during seasonal shifts.
- Unscheduled repairs: Within our rental scheme, extraordinary repairs refer to service events beyond the standard factory-recommended revisions. MOL Mercarius goes beyond factory specifications by considering actual operational experience and expected costs.
Minor repairs:
- Bulb replacement
- Refilling fluids
- Windshield wiper replacement
- Battery check/replacement
- Key and battery replacement
Major repairs:
- Brake issues
- Air conditioning failure
- Fluid leaks
- Suspension problems
- Unusual odors or noises
As part of our service, we offer an optional replacement vehicle for our clients, which is available throughout the entire duration of the repair. This ensures that clients do not need to wait at designated service centers and eliminates the need for separate arrangements or negotiations regarding vehicle handover.
Do I have the option to purchase the vehicle at the end of the rental period?
Our retired, well-maintained vehicles from the fleet are transferred to the Mercar Használtautó dealership (Mercarius Mercar Kft.), where there is an opportunity to purchase the vehicle. If requested, we can flexibly accommodate our clients’ preferences and can also discuss the possibility of buying the vehicle before it officially arrives at the dealership. Thanks to this, the previous user of the vehicle can purchase the car at market price outside of the usual process.
Our latest news
- Organizational news
A new chapter in Mercarius’ life: András Lévai takes the lead in the financial sector
News On August 7, 2023, the management team of Mercarius Fleet Management welcomed a new Financial Director. András Lévai will be responsible for implementing Mercarius’ future plans in the areas of finance, accounting, and administration. András is a well-known name in professional circles, having worked in the financial sector for over 15 years. He began […]
- Organizational news
New leader in operations: József Csobod has been appointed Chief Operating Officer of Mercarius
News József Csobod began his role at Mercarius in mid-September. As the Operational Director, he is responsible for managing the service, claims, tire, and fleet business sectors. József holds a degree in Economics. After completing his studies, he worked for over two decades in the automotive industry on the importer side. He started his career […]
- Organizational news
A new Strategic and Business Development Director joins the Mercarius Fleet Management team
News On September 1, 2021, the Mercarius Fleet Management leadership team welcomed a new Strategic and Business Development Director. Attila Hőgye will be responsible for expanding the company’s privately owned service network and developing its used car sales division.As the new Strategic and Business Development Director, Attila Hőgye’s primary task will be to establish a […]