About us
MOL Mercarius
MOL Mercarius is a leading player in Hungary’s fleet management market
As a 100% Hungarian-owned company, MOL Mercarius has nearly three decades of experience and provides a wide range of services for small and large enterprises in fleet management. In November 2024, we reached an agreement with MOL and established MOL Mercarius Holding, making us the second-largest player in the market with over 21,000 vehicles managed.
Our customized fleet management solutions cover the entire process: from financing, through operating our own service network, to maintaining the vehicles’ aesthetic condition. All of this is realized by the expertise of nearly 300 dedicated colleagues, ensuring the quality of our services and delivering our clients the highest standards of solutions.
794
different
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Our progress
The growth of MOL Mercarius
Why choose MOL Mercarius?
3+1 reasons to choose us
1.
because for us, the Customer truly comes first
Customer-centricity is the foundation of our everyday operations. As a Hungarian company, we have the flexibility to respond dynamically to our customers’ needs and to handle emerging issues with a solution-oriented approach from contract signing right through to the end of the term.
Our dedicated internal Quality team continuously monitors feedback from our customers. In addition to comprehensive semi-annual analyses, we regularly conduct touchpoint surveys to oversee service quality and gather information about new customer demands.
Based on customer feedback, we determine our development strategies, investment directions, and digitalization focus. Moreover, we pay special attention to further increasing our customers’ convenience during their time with our service centers.
We are proud of our long-term business relationships, where we regard our customers as partners. Our customer retention rate has exceeded 90% for years, and our latest Net Promoter Score (NPS) is 72.
2.
because we have direct control over the quality of our services
The consistency, high quality maintenance, and punctuality of our services are top priorities for us.
At MOL Mercarius, almost all our services are performed by our own employees, allowing us to exercise direct control over every service we offer. This enables us to guarantee the expected quality and performance in accordance with agreements.
If any issues arise, we act directly and respond quickly to ensure our customers’ satisfaction.
Service:
Our experienced technicians operate at our own service centers, carrying out necessary maintenance, repairs, and seasonal tire mounting in Budapest and Debrecen. We plan to open additional MOL Mercarius service centers in other regional cities in the near future.
Assistance:
You can always count on us, as both our dispatcher and on-site personnel for our 24/7 assistance service are employed by MOL Mercarius. Our colleagues have the opportunity to work with their own tow trucks, ensuring quick response times.
Accident, damaged vehicle:
In case of an accident, our claims specialists and claims coordinators are available to clients to handle the safe and cost-effective repair or replacement of the damaged vehicle.
Tires:
Our tire logistics center handles seasonal tire storage, condition assessment, procurement of new tires, and most of the transportation, allowing us to take responsibility for the condition of seasonal tires with confidence.
Replacement vehicle:
When needed, we provide immediate replacement vehicles from our fleet, ranging from commercial vehicles to premium passenger cars, so our clients can continue their work without interruption. Without involving external partners, we exercise direct control over the condition and cleanliness of the provided vehicles and can select from our available models.
Driver service:
Our ’Driver’ service is also carried out by our own employees, who handle your vehicle with utmost care and assist in transporting it for tire changeovers or maintenance. This ensures the comfort of our clients and smooth workflow even while their vehicle is in the service.
3.
because we have the expertise
At MOL Mercarius, your fleet is in good hands. With nearly 30 years of fleet management experience, we continuously monitor industry developments and changing customer needs. Alongside industry innovations and the latest developments from vehicle manufacturers, our own service centers ensure we stay up-to-date with the newest repair and maintenance technologies. This allows us to substantiate our offers with professional, well-founded arguments and to deliver the best possible service throughout the contract period.
Our colleagues hold broad expertise and up-to-date knowledge across various areas – whether it's servicing, handling claims, current regulations, tires, or vehicle cleaning. We are proud to have received consistent ratings of 10/9+ in customer satisfaction surveys for professionalism and reliability over the years.
+1
because we offer predictable and transparent structures
Our contractual arrangements are straightforward and clear, so our clients are not faced with unexpected costs during the contract period.
Any additional costs are only due to reasons or events outside of our control, such as deductibles for CASCO damages, penalties resulting from traffic violations, or fees arising from legal or tax changes. These potential costs are specified within the predefined parameters of the contract.
About us
The vision of MOL Mercarius
Expansion of our own service centers:
Our goal is to establish additional own service centers in regional areas so we can support our clients’ mobility in even more locations with MOL Mercarius staff. This will reduce our reliance on external providers, ensuring a consistent service quality and an uniform customer experience.
Currently, our operations are limited to Hungary, but in the short term, we plan to enter neighboring markets. This will enable us to offer our existing clients broader international accessibility.
Innovation in fleet management:
Focusing on our clients’ needs, we are currently working on a comprehensive digital transformation. Our aim is to become a full-scale mobility service provider and to position ourselves as one of the most innovative players in the market.
Our management
Leading the way in growth
RÓBERT KOLESZÁR
Managing Director / CEO
Róbert Koleszár has been the Managing Director of MOL Mercarius since 2009. Over the past 16 years, his ambitious plans and deliberate growth strategy have ensured the company’s dynamic development, transforming it from a traditional rent-a-car service into a leading domestic fleet management provider, operating over 21,000 vehicles.
He continuously seeks opportunities for MOL Mercarius’s growth and is dedicated to implementing innovative solutions.
Our directors
András Lévai
Chief Financial Officer
As CFO of MOL Mercarius, András Lévai is responsible for the strategic management of finance, accounting, and administrative areas. With over 15 years of experience in the financial sector, he has held roles in auditing, tax advisory, and international management. His commitment to the company’s objectives and the automotive industry drives him to actively contribute to MOL Mercarius’s growth. As a leader, he balances teamwork, continuous improvement, and efficiency, while emphasizing open communication, cross-department collaboration, and promoting digitalization to enhance the company’s competitiveness.
József Csobod
Chief Operating Officer
As COO of MOL Mercarius, József Csobod oversees the service, claims, tyre, and fleet business units. With more than 20 years of automotive industry experience, he previously served as COO of Porsche Hungaria. He was inspired to join MOL Mercarius by its value-driven approach, customer-centric focus, and dynamic growth. As a leader, he is committed to uncovering internal motivation and fostering honest, constructive communication. His goal is to enhance operational efficiency while strengthening the company’s people-centered culture.
Aranka Erdélyi
HR Director
Aranka Erdélyi brings over two decades of experience from international corporate environments. She has held leadership roles at AutoWallis Group and Nissan Sales CEE, where she served as Regional HR Director. She sees MOL Mercarius as a people-focused, growth-oriented, and open company where her professional philosophy can thrive. She believes the strategic role of HR lies in harmonizing business and employee interests and shaping corporate culture. Aranka is committed to personal presence, trust-based dialogue, and building a strong HR team to support the company’s long-term success.
Attila Hőgye
Strategic and Business Development Director
Attila Hőgye, as Director of Strategy and Business Development, is responsible for expanding the company’s nationwide service network and establishing the used-car sales business unit. His main goal is to make MOL Mercarius’s high-quality services accessible to customers across the country. He also focuses on developing sales channels for vehicles leaving the fleet. Attila brings decades of leadership experience in the automotive industry, including key positions within Opel and BMW dealership networks. He sees joining MOL Mercarius as a professional challenge where his experience contributes to the company’s continued growth and market position strengthening.
Gábor Mózer
Corporate Sales Director
Gábor Mózer joined the management of MOL Mercarius as Corporate Sales Director during the merger with MOL Fleet Solution.
Division leaders
Csaba
Ambrózi
Head of Sales
Rita
Balogh
Head of Accounting
Gergely
Deák
Head of Service Division
Anna
Fényes-Réti
Head of Tyre Division
Tibor
Halász
Quality Manager
Anett
Hrabecz
Head of Finance
Zsuzsanna
Medve
Head of Corporate Sales
József
Oláh
Head of Claims Division
Anna
Szász
Head of Controlling
Kamilla Székelyné Füller
Head of Marketing and Digitalization
Zsuzsanna
Tokaji
Head of Fleet Division
Fields of expertise
Expertise across all areas
Government sales
Our sales managers play a key role in identifying new, potential clients – typically institutions and state-owned companies subject to public procurement. They participate in the entire procurement process: from preparing proposals to signing contracts, and even accompanying the client journey all the way to vehicle delivery. If you enjoy thinking strategically, are precise, and enjoy negotiations, you’ll be in the right place with us. Their work requires knowledge of the regulatory environment, precision, and responsible thinking.
Our Key Account Managers maintain our existing client relationships and work to ensure that we serve our partners at a high level over the long term. They stay in close contact with their clients, monitor their needs, coordinate, and negotiate – always staying one step ahead. It is important for them not only to maintain but also to develop these collaborations, for example through fleet renewal or expansion.
We are looking for you too if you enjoy taking responsibility, working proactively, and thinking in a team – while creating long-term value for our clients!
Corporate sales
Our sales managers’ primary task is to identify new, potential corporate clients – whether they are internationally backed or 100% Hungarian-owned companies. They participate in competitive tender procedures, prepare proposals, and are involved in the contract-signing process. From procurement to vehicle delivery, they are actively present, ensuring a smooth and professional client journey.
Our Key Account Managers take care of serving our existing corporate clients, who are typically key players in the private sector. They maintain contact with clients throughout the entire contract period and ensure the seamless operation of our services at the highest possible standard. They work closely with experts and managers from other departments while continuously seeking new opportunities for fleet renewal and expansion.
If you enjoy working with business partners, appreciate structured processes, but are not afraid of challenges, this dynamic, client-focused team is the right place for you!
Marketing team
Our Marketing and Digitalization team is responsible for the MOL Mercarius brand image, manages social media platforms, maintains relationships with press representatives, coordinates the company’s central communications, and oversees customer satisfaction surveys. They also work on sponsorships and CSR activities, with the goal of brand building and social responsibility. Additionally, automating manual internal processes and initiating digital innovations at customer touchpoints are part of their responsibilities.
You can become part of a team where creativity, ideas, and technological openness are truly valued, and where new solutions are not only supported but expected as a natural part of growth. If you enjoy diverse tasks, this area is the right place for you.
Claims division
Our nationwide team operates across six locations, handling approximately 9,000 claims annually to ensure fast, cost-effective, and customer-focused claims management. Our claims handlers, adjusters, and parts procurement colleagues work closely together, supported by their own claims authority and contracted insurance partners.
Most repairs are carried out at our own service points, giving them full control over quality and cost management. Their independent internal comprehensive insurance system also provides flexibility for both our clients and colleagues.
Our experienced professionals are happy to share their knowledge, so if you enjoy challenges and want to work in a strong professional environment as a team player, this is the place for you!
Service division
As the business unit with the largest headcount, the Service Division is the driving force behind daily operations. Currently, we operate five locations in Budapest and one in the countryside, where we provide comprehensive mechanical, electrical, and tire repair services for MOL Mercarius vehicles, along with car washing and detailing. Our work is supported by dedicated customer service, parts logistics, and driver teams, who also ensure our Driver service.
Our colleagues include mechanics, service advisors, drivers, warehouse staff, and managers – all working closely together as part of a dynamic and highly skilled team.
Tasks within the Service Division are diverse and require creativity as well as independence. We offer outstanding technical infrastructure, continuous learning opportunities, and clear career paths for advancement. Stable working hours, excellent working conditions, thorough onboarding, and supportive leaders ensure long-term professional success. If you thrive in a fast-paced environment and enjoy professional challenges, this is the place for you!
Controlling department
Our controlling team is one of the company’s support areas. Their tasks include preparing plans and forecasts, monitoring the company’s financial and operational indicators, and analyzing deviations from the set targets. They also work closely with other organizational units and regularly report to management to ensure transparent and controlled operations throughout the company.
The team places great emphasis on precision, while also supporting new ideas and continuous development. If you enjoy working with data, value understanding business correlations, and appreciate a stable, supportive professional environment, you will feel at home with them.
Finance department
Our finance department plays a comprehensive role in ensuring the stable operation of our company. They are responsible for the complete administration, monitoring, and reporting of vehicle financing and bank loans, as well as the daily management of related contracts and accounts. They maintain active relationships with banks, suppliers, and clients, ensuring the accuracy of financial statements.
During receivables management, they monitor payment deadlines and client accounts, send reminders, and coordinate with clients, lawyers, accounting, and other departments.
As part of accounting support, they prepare accounting documents, track cash movements, provide necessary statements, and support audit processes. Additionally, cash flow planning and ensuring liquidity are key responsibilities, including control over operational, investment, and financing activities.
If you enjoy thinking in systems, are precise, and want to work in a responsible, strategically important area, this is where you can build a solid foundation for your financial career.
Accounting department
Our accounting department plays an important role in ensuring the financial stability of our company. Their main tasks include posting and coding supplier and customer invoices, accurately recording bank statements, salaries, taxes, and other general ledger items. They also prepare invoices beyond rental fees, handle invoice complaints, and, in coordination with partners, manage received fines and their subsequent invoicing.
They ensure the operation of site cash registers, manage cash supply, and post the related entries. The activation, depreciation, and disposal of fixed assets also fall under the team’s responsibilities, as well as monthly closings, statutory tax filings, and reports to the Hungarian Central Statistical Office (KSH).
They coordinate audits, participate in tax inspections, and represent the company before authorities.
If you are precise, enjoy thinking in systems, and value professional development in a stable, supportive environment, the accounting area offers an excellent opportunity for you.
HR Team
Our HR team plays a key role in ensuring the long-term success of our company – because people are our most valuable asset. During the selection process, we are the first point of contact for candidates: we listen, support them, and work to ensure they have a positive experience from the very first moment.
The team is led by our HR Director, who thinks strategically about the development of the organization and processes, while actively participating in initiatives affecting all employees. Under their guidance, the entire HR area operates, encompassing multiple functions.
Our HR Business Partners focus on different specialties – whether recruitment, payroll, or organizational development – but together they ensure that our colleagues receive support throughout the entire employee lifecycle. They also pay attention to employee well-being, providing benefits and, whenever possible, offering development opportunities, whether through internal knowledge sharing or external training.
Our Recruitment colleague manages job postings, conducts interviews, and guides candidates from the first contact all the way through onboarding.
The office manager and assistants within the HR team ensure smooth daily operations at the office and across sites – their work is essential for seamless background processes.
If you are interested in any of our open positions, the HR team will be there for you from the very first moment: guiding you through opportunities, supporting you during the selection process, and accompanying you from your application to your first working day – and even beyond!
Quality division
Our Quality division is responsible for maintaining and continuously improving the quality of our services. They handle nearly 2,000 return settlements annually, ensuring transparent and accurate processing. With our 24/7 assistance service, they provide quick and reliable support to our customers in over 800 cases each year.
During our customer satisfaction surveys, they request feedback from our partners at least four times a year, processing more than 1,500 responses. Incoming complaints are also handled to a high standard: they ensure objective and customer-friendly solutions in approximately 180–200 cases annually. In addition, they carry out other support tasks, working closely with other departments.
If you enjoy thinking in systems, value quality, and would like to work in a customer-focused, proactive team, then the Quality division is the right place for you.
Tire division
The Tire division is responsible for managing the tires of the MOL Mercarius fleet – from ordering to storage, transportation, and coordinating seasonal tire changeovers.
Our central warehouse, located in Lakihegy, Budapest, handles approximately 15,000 sets of tires on a specialized shelving system. Warehouse operations are supported by manual material handling, a PDA-assisted system, and our own custom inventory management software.
Our main task is to ensure that tires are delivered in the right condition, at the right time, and to the right location. In addition, the division manages comprehensive tire operations (ordering, storage, condition assessment), provides logistical support for seasonal tire changeovers, works closely with the service team, handles administration and record-keeping, maintains contact with our nationwide partner network, coordinates own and subcontractor transportation, and manages online bookings during peak seasonal tire changeover periods.
During seasonal peak periods (spring and autumn), fast-paced and well-organized work is essential. Therefore, we are looking for team members who are precise, logical thinkers, and enjoy working in a logistics and warehousing environment. If you like having everything in its place, this is the right place for you!
Fleet division
Our Fleet division coordinates the delivery and return of nearly 300 new and 800 replacement vehicles monthly across six locations. With a fleet of over 500 replacement and rental vehicles, we can flexibly respond to customer needs.
Before handing over new cars, our colleagues coordinate with dealers and customers to ensure a smooth process. Operating the replacement and rental fleet involves managing vehicle handover and return (HTB/RTB), maintaining and preparing the fleet, and allocating vehicles according to demand while considering mileage, age, service status, and customer expectations.
Our admin team handles motorway vignettes, fuel cards, authorizations, and the Mycarius customer portal.
If you are interested in the world of vehicles, enjoy organizing, value system-based thinking, and like working in a fast-paced, logistically complex environment, this is the right place for you!
IT team
Our IT team, collaborating with various service providers, ensures the smooth operation of the company’s IT systems. They are the enthusiastic professionals working behind the scenes to make sure all your systems run seamlessly.
Our developers, system administrators, and security experts work together to ensure that technology is not a hindrance but an advantage for you.
Whether it’s developing new solutions, optimizing existing systems, or strengthening data security – you can count on them.
If you enjoy working with technology and value reliable, structured support, this team is the right place for you.
Mercar team
Mercar Használtautó is our subsidiary, operating dealerships in Budapest and Debrecen, offering exclusively vehicles that have been part of the MOL Mercarius fleet throughout their entire lifecycle.
Our sales staff and test masters work closely together to ensure that every car is sold in excellent condition, including full mechanical inspection and aesthetic refurbishment.
The team is committed to providing risk-free, transparent services while delivering the best possible customer experience, reinforced by a 6-month / 15,000 km warranty.
If you want to work in a dynamic, professionally dedicated team where customers and quality are at the center, Mercar is the place for you.
Want to join our team?
A stable environment and real opportunities for growth await you with us. Become a part of our success!
References
Those who have already chosen us
