For Company car drivers
Vehicle handover
The day of receiving the new car is an exciting moment, so our team does everything to make this occasion as smooth and special as possible for you. What can you expect on the handover day, and what should you prepare in advance?
Certain parts of the information on this site were prepared based on the official guidelines of the Hungarian Leasing Association, adapted into a web format.
Contacting us
The vehicle can be received:
at a MOL Mercarius site
KOMÁROMI ÚTI
SERVICE POINT
1142 Budapest, Komáromi út 36-38.
TENGERSZEM UTCAI
SERVICE POINT
1142 Budapest, Tengerszem utca 59/a
GYÁLI ÚTI
SERVICE POINT
1097 Budapest, Gyáli út 48.
ILLATOS ÚTI
SERVICE POINT
1097 Budapest, Illatos út 44.
GYÖMRŐI ÚTI
SERVICE POINT
1103 Budapest, Gyömrői út 115.
MOL MERCARIUS
DEBRECEN
4032 Debrecen, Külső Böszörményi út 8.
at the client's premises
at the car showroom
Recommended preparations
Check that you have your valid ID card and driving license with you before heading out for the handover.
Before receiving the vehicle, it’s important to ensure that you have paid the tolls for any payable roads. Purchasing toll stickers can also be arranged through our assistance; if you haven’t used this service, please purchase the stickers for the highways you will be using. If you need help with buying the toll stickers, we are happy to assist you.
On the day of the handover
At the time of vehicle handover, both the sender and receiver are jointly responsible for inspecting the condition and accessories of the vehicle. Make sure that all factory and optional equipment is present and complete.
We kindly ask you to actively participate in checking the following items:
Mandatory accessories:
- warning triangle
- first aid kit
- spare wheel or puncture repair kit
- high-visibility vest
- European “blue-yellow” accident report
- car jack*
- and the wheel wrench*
*If you receive a puncture repair kit, the car jack and wheel wrench are not included among the mandatory accessories.
- vehicle registration certificatey
- insurance certificate
- authorization to drive the vehicle
Important: It is the joint responsibility of both the person handing over and the person receiving the car to check the condition and accessories of the vehicle.
What else happens on the day of the handover?
1. Vehicle overview
During the handover, we will show the most important functions and features of the car.
- Vehicle customization: How can you adjust the car to suit your needs?
- Driver assistance systems and extras: What driver assistance systems are available and how can they be activated?
- Mobile connectivity: How can you connect your mobile phone to the car display?
2. Operational use
We provide information on the most important questions related to the rental period and answer your questions.
- Service: How often and where does the car need to be serviced?
- Tire changeovers: How are winter and summer tire changeovers carried out?
- Emergencies: What should be done in case of an accident, lost ignition key, or other problems?
In the days following the handover
Additional obligations after receiving the vehicle
- Follow the instructions described in the user manual during the use of the vehicle.
- Ensure that the service book is available.
- Protect the vehicle from extreme weather and other conditions, and do everything possible to preserve its current condition.
- In the event of any malfunction or defect of the vehicle, notify us as soon as possible to avoid further damage.
- Use the vehicle in accordance with traffic regulations.
- Return the vehicle with all equipment complete, including the factory accessories and the registration sticker that were present at the time of handover.
Vehicle operation
- The vehicle must be taken to a service center regularly for inspection and technical examination, according to the manufacturer’s instructions or official requirements.
- Always use the appropriate tires seasonally, ensuring that their size, load and speed ratings, and all other parameters comply with the vehicle’s technical specifications.
- You are also responsible for the vehicle’s daily maintenance (e.g., checking tire pressure, replacing bulbs, or refilling windshield washer fluid).
- Please notify us if you experience any quality issues after maintenance, or if any repairs or bodywork have been performed, preferably within one week.
- Unfortunately, complaints received after the deadline cannot be considered.
Vehicle damage
Notify us in every case if the vehicle is damaged (no later than within 48 hours of the damage). If you fail to do so, the insurance may not fully cover the damage, or it may not be covered at all, which could result in additional costs.
Service book
Ensure the presence of the service book if the vehicle does not use an electronic service book. If the service book is missing, it may involve additional tasks and obligations for you.
Documents
When returning the vehicle, you must return all documents – the user manual, valid registration certificate, up-to-date service book, code cards, and all other documents – complete and in good condition.
All documents must be placed inside the vehicle when returning it.
Keys
Factory equipment
Upon receiving the vehicle, you must use all factory equipment (e.g., keys, user manual, service book, car jack, spare tire or repair kit, wheel lug wrench, wheel locks – if any – parcel shelf, partition walls, and nets) properly, and return them complete when handing back the vehicle.
Notify us if any factory equipment is damaged or missing.
Vignettes
Before returning the vehicle, remove all vignettes and decals so that no residue remains and the surface is neither damaged nor discolored.
If you do not remove the vignettes, you will be responsible for the removal costs.
+ Additional accessories
In addition to the factory and optional equipment, you may install additional devices (e.g., hands-free kits, CB radios, or screens) provided they do not cause any damage to the vehicle (for example, using special clamps that do not leave marks or cause damage).
Before installing such accessories, obtain approval to ensure that the device does not interfere with the operation of the vehicle’s other equipment and does not pose a risk to passengers. Upon termination of the leasing or rental contract, these accessories must be removed without leaving any permanent marks.
If you wish to install accessories that alter the vehicle’s bodywork (e.g., tow hooks, larger tires, or spoilers), approval from the fleet manager and our written consent are required, as these may affect the frequency and cost of inspections and servicing.
Frequently asked questions
What do I need to do when taking over the vehicle?
You must check that all factory-installed and optional equipment of the vehicle is complete. It is also recommended to carefully read the user manual.
What happens if I do not follow the instructions in the user manual?
When do I need to notify MOL Mercarius Fleet Solution about a malfunction or damage?
Who is responsible for servicing and technical inspections?
What kind of tires must I use?
What daily maintenance tasks are my responsibility?
What should I do if the vehicle is damaged?
What happens if I do not report the damage in time?
What does the factory equipment include?
Can I install my own accessories in the car (e.g. hands-free system, CB radio)?
Is authorization required for modifications such as a tow bar or spoiler?
Yes, written approval from the fleet manager and MOL Mercarius Fleet Solution is required.