Maintenance and repair
Leave your car to us
We know how important the reliable operation of vehicles is. That is why we recommend that as soon as the mandatory servicing of fleet vehicles becomes due, or if any problem arises, you book an appointment at one of our service points as soon as possible.
Types of service
When is the next service due?
When we hand over the vehicles, our colleagues will inform you about the date of the next service. This is usually based on the mileage or elapsed time, but it may also be necessary to take the car for service due to other malfunctions or for the renewal of the technical inspection.
Mandatory maintenance
Occasional malfunction / repair
Technical inspection
Mandatory maintenance
When handing over the vehicles, our colleagues will inform you about the next service intervals, which are also indicated in the handed-over documents (Handover-Takeover Report). Service is usually required based on mileage, elapsed time, or other issues occurring with the vehicles.
Most vehicles display dashboard warning lights indicating when a scheduled service is due. If the vehicles belong to types that do not provide such notifications, please contact our service reception staff to arrange an appointment. You can also use the Contact form for this purpose by clicking on the “Service” tile.
Based
on mileage
Most vehicles require servicing after a certain number of kilometers. The interval is determined by the manufacturer.
After a specified period of time
Even for low-mileage cars, regular periodic maintenance – for example, annually – is recommended, even if the vehicles are used less frequently, to ensure safe operation.
Soft service
Some car models use a flexible service cycle. In this case, the vehicle continuously monitors how it is used (e.g., number of cold starts, average speed, accelerator position, oil viscosity) and indicates the service requirement on the dashboard accordingly. It is important to address all such service requirements, as exceeding them may result in loss of warranty.
Practical tips and tasks
- You can find all information regarding mandatory servicing in the vehicle’s user manual.
- If you cannot find the physical user manual for a fleet vehicle, it is also available online. Just enter the exact model of the vehicle in a search engine (e.g., “Toyota Corolla 2021 user manual”).
Why is mandatory servicing important?
Recommended Maintenance Practices to Prevent Vehicle Malfunctions
- Adhering to service intervals: Always follow the service intervals specified by the manufacturer, which are determined based on mileage and time.
- Safe driving: Arrange for the necessary maintenance immediately if the driver notices any warning signals (e.g. warning lights on the dashboard), steering pull, or reduced braking performance.
- Validity of technical inspection: Regularly check the validity of the vehicle inspection to avoid legal issues and unexpected costs.
- Checking tire pressure: Regular monitoring of tire pressure is essential for the safe operation of the vehicle.
- Checking fluid levels: The driver should regularly ensure that engine oil, coolant, brake fluid, and other essential fluids are at the proper levels.
- Replacement of wearing and rotating parts, as well as regular fluid changes.
Recall campaign
MOL Mercarius Fleet Solution, as the registered keeper of the vehicles, will be notified if any of the models you are using are affected by a recall campaign. In such cases, our colleagues will contact you or the driver directly to arrange an appointment for the vehicle to be taken to an authorized service center, where the necessary replacement of parts will be carried out free of charge.
If your company, as the registered keeper, receives a direct notification about a recall campaign, please contact our service reception team to agree on the next steps. You can reach our service reception by completing the Contact form under the “Service” tile, or by phone.
Occasional malfunction / repair
Major repairs – Prior appointment always required
Minor repairs – Can be performed out of turn, but prior coordination is necessary
Authorized service via central registration
REQUEST
recording service tasks
determining the repair location
1. Our colleagues will contact one of our service points.
2. The work order, completed with the information you provided, will be sent to the service.
3. We will also provide you with the service point’s contact details so you can arrange an appointment directly.
SCHEDULE A SERVICE APPOINTMENT
EXECUTION
SETTLEMENT
Dashboard warnings
What does it mean?
LOW OIL PRESSURE
To prevent further damage, the driver should stop the engine immediately and contact one of our service reception staff for assistance.
ENGINE COOLANT TEMPERATURE TOO HIGH
Technical inspection
Replacement Vehicle
Driver Service
We also offer a driver service, where a MOL Mercarius driver will pick up and return the vehicle for the scheduled service appointment. This means that neither the vehicle user nor you need to personally drop off, wait for, and pick up the vehicle – the driver handles everything, allowing you to continue your work in the office uninterrupted.
This service is available on weekdays between 8:00 AM and 4:00 PM, according to the terms of your contract. For detailed arrangements, please contact our service reception team via the Contact form under the “Service” tile. For questions regarding contract terms, feel free to reach out to your dedicated account manager.
Tire damage: managing a flat tire
Self-repair
with a spare tire
with a spare tire
Nationwide tire service
partner network
partner network
Immobilized
vehicle
vehicle
MOL Mercarius service points
GYÁLI ÚTI
SERVICE POINT
1097 Budapest, Gyáli út 48.
Our Gyáli úti service point is also situated near the exit of the M5 motorway. In addition to vehicle servicing, many comfort services are available here, such as seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, and assistance with replacement cars.
KOMÁROMI ÚTI
SERVICE POINT
1142 Budapest, Komáromi út 36-38.
The first milestone in the history of MOL Mercarius is a proud legacy spanning several decades. At this location, we offer a wide range of services, including vehicle servicing, seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, assistance with replacement cars, and insurance claims management.
TENGERSZEM UTCAI SERVICE POINT
1142 Budapest, Tengerszem utca 59/a
Feedback regarding waiting times motivated us to expand our service capacity near the entrance of the M3 motorway. As a result, we opened our Tengerszem utcai service point at the beginning of 2024. Our new service center is only 800 meters away from our well-known Komáromi road site, just a 2-minute drive.
The new location is easily accessible, and we also provide convenient parking options. Our extensive service offerings include seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover, and assistance with replacement cars. Additionally, our workshop features specialized lifts capable of lifting larger vehicles.
ILLATOS ÚTI
SERVICE POINT
1097 Budapest, Illatos út 44.
Our Illatos úti service point is located at the exit of the M5 motorway. Here, our customers can access many of our services beyond traditional servicing, including seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, as well as assistance with replacement cars and insurance claims, all handled easily on site. Additionally, our Illatos úti service point is equipped with two specialized lifts capable of lifting larger vehicles.
GYÖMRŐI ÚTI
SERVICE POINT
1103 Budapest, Gyömrői út 115.
Our Gyömrői úti service point is just a ten-minute drive from our Gyáli and Illatos road locations, situated on the border of District X and District XVIII, barely two minutes from KÖKI. Its location is extremely convenient, as it is directly adjacent to the airport expressway.
In addition to vehicle servicing, we offer a range of comfort services. These include seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, as well as comprehensive assistance with replacement cars and insurance claims.
MOL MERCARIUS
DEBRECEN
4032 Debrecen, Külső Böszörményi út 8.
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Frequently asked questions
Why is it important to follow the mandatory service schedule?
For which types of faults is it necessary to book an appointment in advance?
An appointment must be scheduled at one of our service centers for major repairs, such as:
- brake problems,
- air conditioning faults,
- fluid leaks,
- suspension issues,
- unusual odors or noises.
Which minor repairs can be done without a prior appointment?
Minor repairs, such as:
- bulb replacement,
- refilling fluids,
- window and wiper replacement,
- battery check/replacement,
- key or battery replacement
can be carried out without an appointment, but prior coordinationis required.
Is it possible to get a replacement vehicle during servicing?
What should I do in case of a flat tire?
In case of a flat tire, contact one of the MOL Mercarius service points to schedule a tire replacement. With the help of our extensive partner network, we provide a quick solution.