Maintenance and repair
Leave your car to us
We understand how important your vehicle's reliability is. We recommend scheduling an appointment at one of our service points as soon as possible, either when your mandatory service is due or if you encounter any problems.
Types of service
When is the next service due?
When we hand over the vehicle, our staff will inform you of the next service appointment. This is usually based on the distance traveled or the elapsed time, but there may also be situations where the car needs to be serviced due to other issues, such as repairs or renewal of the technical inspection.
Mandatory maintenance
Occasional malfunction / repair
Technical inspection
Mandatory maintenance
Based
on mileage
Most vehicles require servicing after a certain number of kilometers. The interval is determined by the manufacturer.
After a specified period of time
Even for low-mileage cars, regular periodic maintenance – for example, annually – is recommended, even if the vehicles are used less frequently, to ensure safe operation.
Soft service
Some car models use a flexible service cycle. In this case, the vehicle continuously monitors how it is used (e.g., number of cold starts, average speed, accelerator position, oil viscosity) and indicates the service requirement on the dashboard accordingly. It is important to address all such service requirements, as exceeding them may result in loss of warranty.
Practical tips and tasks
- You can find all information regarding mandatory servicing in the vehicle’s user manual.
- If you do not have the physical manual, it is also available online. Simply enter your vehicle’s exact model into a search engine (e.g., “Toyota Corolla 2021 user manual”) to locate the digital version.
Why is mandatory servicing important for you?
Adhering to the prescribed service intervals plays a key role in maintaining the vehicle’s warranty.
Exceeding the service interval (“overdue service”) results in the loss of warranty, the consequences of which, according to the contract, must be borne by the Client. MOL Mercarius does not cover any costs arising from delayed or missed mandatory services.
For vehicles under warranty, major and costly repairs are carried out free of charge by the manufacturer. However, in the case of a vehicle that has lost its warranty due to overdue servicing, such repairs will be charged to the Client.
Recommended Maintenance Practices to Prevent Vehicle Malfunctions
The following practices are strongly recommended to ensure the proper maintenance of your vehicle:
- Adhering to service intervals: pay attention to the manufacturer’s prescribed service intervals, which are determined based on mileage and time.
- Safe driving: promptly carry out necessary maintenance if any warning signals (e.g., the central warning light), steering pull, or inadequate braking performance are experienced.
- Validity of technical inspection: regularly check the validity of your vehicle’s technical inspection to avoid legal violations and unexpected expenses.
- Checking tire pressure: regularly monitor tire pressure to ensure the safe operation of your vehicle.
- Checking fluid levels: perform regular checks to ensure engine oil, coolant, brake fluid, and other essential fluids are at proper levels.
Other maintenance tasks:
- Replacement of wearing and rotating parts, as well as regular fluid changes.
Recall campaign
As a vehicle owner, MOL Mercarius will be notified if the model you are using is affected by a recall campaign. In this case, our colleagues will contact you to schedule an appointment for your vehicle’s service at an authorized workshop and to carry out the necessary and free replacement of parts.
If your employer, as the vehicle owner, receives direct notification about the recall campaign, please contact our service team to discuss the next steps. You can also reach us by filling out the Contact form, clicking on the “Service” tile, or by phone.
Occasional malfunction / repair
Major repairs – Prior appointment always required
Minor repairs – Can be performed out of turn, but prior coordination is necessary
Authorized service via central registration
Request
Recording service tasks
Determining the repair location
Schedule a service appointment
Check in and drop off your vehicle for repair at the scheduled appointment.
Execution
1. The service point sends a repair offer to our colleagues. After it is confirmed, the repair begins.
2. The service notifies us when the repair is completed.
3. Upon receiving the vehicle back, you must sign the work order.
Settlement
The service point prepares the invoice for us. We will inform you of any additional items that may be charged further.
Dashboard warnings
If an unfamiliar warning light appears on your dashboard, take a photograph of it and send it via email to one of our service points. Our colleagues will promptly explain the significance of the signal and advise you on the next steps. You can also contact us to schedule a service by filling out the Contact form and clicking on the “Service” tile.
What does it mean?
LOW OIL PRESSURE
ENGINE COOLANT TEMPERATURE TOO HIGH
Technical inspection
If you, or your employer are the registered keeper (based on the information in the vehicle registration document), please schedule an appointment through the MOL Mercarius service reception. In this case, MOL Mercarius Fleet Solution will need authorization to act on your behalf or on behalf of your company. You can also reach our service reception directly by completing the Contact form under the “Other” tile and selecting the Technical inspection option.
If you or an authorized colleague will handle the inspection, the invoice must be issued to Mercarius Fleet Management Ltd.
You can find our invoicing details HERE. To provide the authorization number (work order number + approval code), please contact the MOL Mercarius service reception team, as this information must appear on the invoice for it to be accepted.
You must schedule an appointment with one of the MOL Mercarius service reception staff to carry out the inspection, either by phone, email, or via the Contact form under the “Other” tile, selecting the Technical inspection option.
Replacement Vehicle
Driver Service
Tire damage: managing a flat tire
If you encounter a problem with your vehicle’s tire, you have the following options to proceed:
Self-repair
with a spare tire
with a spare tire
If you are able to perform a self-repair – meaning you have a spare tire, can install it, and the vehicle is drivable with the spare – we strongly recommend this solution.
After fitting the spare tire, please contact one of MOL Mercarius’ service reception teams via our central phone line (extension 1, press 9), by e-mail*, or by filling out our Contact form under the “Service” tile, to arrange a convenient time for the tire replacement.
* For locations in Pest County, please use the contact details of our local service points.
** For locations outside Budapest: szerviz.videk@molmercarius.hu
Nationwide tire service
partner network
partner network
Immobilized
vehicle
vehicle
If the flat tire cannot be repaired on-site and the vehicle becomes immobile, towing will be required. To arrange the details, please contact us via our central phone number. During business hours, our service reception team will assist you, and outside business hours, our Assistance service is available.
MOL Mercarius service points
GYÁLI ÚTI
SERVICE POINT
1097 Budapest, Gyáli út 48.
Our Gyáli úti service point is also situated near the exit of the M5 motorway. In addition to vehicle servicing, many comfort services are available here, such as seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, and assistance with replacement cars.
KOMÁROMI ÚTI
SERVICE POINT
1142 Budapest, Komáromi út 36-38.
The first milestone in the history of MOL Mercarius is a proud legacy spanning several decades. At this location, we offer a wide range of services, including vehicle servicing, seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, assistance with replacement cars, and insurance claims management.
TENGERSZEM UTCAI SERVICE POINT
1142 Budapest, Tengerszem utca 59/a
Feedback regarding waiting times motivated us to expand our service capacity near the entrance of the M3 motorway. As a result, we opened our Tengerszem utcai service point at the beginning of 2024. Our new service center is only 800 meters away from our well-known Komáromi road site, just a 2-minute drive.
The new location is easily accessible, and we also provide convenient parking options. Our extensive service offerings include seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover, and assistance with replacement cars. Additionally, our workshop features specialized lifts capable of lifting larger vehicles.
ILLATOS ÚTI
SERVICE POINT
1097 Budapest, Illatos út 44.
Our Illatos úti service point is located at the exit of the M5 motorway. Here, our customers can access many of our services beyond traditional servicing, including seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, as well as assistance with replacement cars and insurance claims, all handled easily on site. Additionally, our Illatos úti service point is equipped with two specialized lifts capable of lifting larger vehicles.
GYÖMRŐI ÚTI
SERVICE POINT
1103 Budapest, Gyömrői út 115.
Our Gyömrői úti service point is just a ten-minute drive from our Gyáli and Illatos road locations, situated on the border of District X and District XVIII, barely two minutes from KÖKI. Its location is extremely convenient, as it is directly adjacent to the airport expressway.
In addition to vehicle servicing, we offer a range of comfort services. These include seasonal tire changeovers for winter and summer, the Driver service, vehicle handover and takeover options, as well as comprehensive assistance with replacement cars and insurance claims.
MOL MERCARIUS
DEBRECEN
4032 Debrecen, Külső Böszörményi út 8.
Frequently asked questions
Why is it important to follow the mandatory service schedule?
For which types of faults is it necessary to book an appointment in advance?
An appointment must be scheduled at one of our service centers for major repairs, such as:
- brake problems,
- air conditioning faults,
- fluid leaks,
- suspension issues,
- unusual odors or noises.
Which minor repairs can be done without a prior appointment?
Minor repairs, such as:
- bulb replacement,
- refilling fluids,
- window and wiper replacement,
- battery check/replacement,
- key or battery replacement
can be carried out without an appointment, but prior coordinationis required.
Is it possible to get a replacement vehicle during servicing?
What should I do in case of a flat tire?
In case of a flat tire, contact one of the MOL Mercarius service points to schedule a tire replacement. With the help of our extensive partner network, we provide a quick solution.