Frequently asked questions
Learn more about the MOL Move app!
MOL Move x MOL Mercarius
Who can use the MOL Mercarius features?
The MOL Mercarius features are available to company car users whose vehicles are managed by MOL Mercarius and who have linked their MOL Move profile to the vehicle user profile associated with their company car.
Until the end of 2026, the features will only be available to a limited group of customers. From January 2027, we plan to gradually extend the service to an increasing number of company car users.
Invitation and profile linking
How do I link my MOL Move profile to my company car?
To link your profiles, you will receive an email at the email address registered by MOL Mercarius in your vehicle user details.
The sender’s address is noreply@molmercarius.hu. The subject line will contain “MOL Move Profile Linking”, your name, and the date the email was sent.
Open the email on the phone you use for the MOL Move app. Tap the “Link Profile” button, then accept the terms required for linking your profiles and the Privacy Notice in the app.
Once the linking process is complete, your assigned company car or cars will appear in the MOL Move app.
If you don’t have a MOL Move profile yet, first download the app and register. Then open the linking email on the same phone and start the process.
Do I need to use my company email address for MOL Move?
No. You can use your existing MOL Move profile even if you created it with your personal email address. The linking process is completed using the unique link sent to you by email, so your MOL Move registration email address does not need to match the company email address registered with MOL Mercarius.
How long is the profile linking link valid for?
How many times can I use the profile linking link?
You can open the link multiple times while it is valid, but it can only be used to successfully link profiles once. Once you have linked a MOL Move profile using the link, you cannot use the same link to link another profile.
I haven't received the profile linking email. What should I do?
If you haven’t received the profile linking email, please let us know so we can check your details and send you a new link if necessary. Follow the same steps if you accidentally deleted the email.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
My link has expired or I couldn't complete the linking process. What should I do?
You will need to request a new profile linking link. In your message, please include your name, your company email address, and a brief description of where you encountered a problem during the process. If you received an error message, including its text or a screenshot will also help us investigate the issue.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
What happens if I open the profile linking link on my laptop?
You can only complete the linking process on your phone. Open the same email on the phone you use for the MOL Move app, then tap the “Link Profile” button.
Can I forward the profile linking email to my personal email address?
Yes. If you received the email in your company inbox but use MOL Move on your personal phone, you can forward the email to your personal email address and open the profile linking link on that phone.
I accidentally linked my company car to the wrong MOL Move profile. What should I do?
In the MOL Move app, go to Profile → Consents, Terms and Conditions, disable the MOL Mercarius linking option, and save your changes. You will then need a new profile linking link to link your company car to the correct MOL Move profile.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
I've got a new phone. Do I need to link my company car again?
Will I lose the link if I log out of MOL Move?
No. If you log back in to the same MOL Move profile later, your existing link will remain active.
Your company car in MOL Move
I've already added my company car to MOL Move manually. Will it appear twice?
No. The two vehicle profiles will merge, so the same car will not appear twice. Once the profiles are linked, the vehicle information provided by MOL Mercarius will be displayed for your company car.
What happens if I get a new company car or a replacement vehicle?
If the new or replacement vehicle is assigned to you in the MOL Mercarius system, the currently assigned vehicle will also appear in MOL Move. Under normal circumstances, you won’t need to link your profiles again every time your vehicle changes.
If the new or replacement vehicle doesn’t appear, completely close the MOL Move app and reopen it. If the correct vehicle still isn’t displayed, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
What happens to my previously used company car?
If the vehicle is no longer listed as active under your name in the MOL Mercarius system, it should no longer appear in your MOL Move profile either.
If a previously used vehicle is still visible, completely close the app and reopen it. If the issue persists, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
What if I see a vehicle I no longer use, or the wrong vehicle appears in my profile?
Completely close the MOL Move app and reopen it. If the incorrect vehicle still appears, please let us know. In your message, include your name, your company email address, and the registration number of the vehicle that is incorrectly displayed or should appear in your profile.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
Can I see multiple company cars at the same time?
Yes. If multiple vehicles are assigned to you in the MOL Mercarius system, more than one company car may appear in your profile. Before carrying out any action, always select the registration number of the vehicle you want to manage.
What happens if I change jobs and receive a company car managed by MOL Mercarius at my new workplace?
A new linking process is required for the vehicle user profile associated with your new employer. You will receive a new profile linking email at the email address registered with your new employer. Using the unique link in the email, you can link your existing MOL Move profile to the vehicle user profile registered under your new employer.
If you don’t receive the new profile linking email, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
Can I add my personal car to MOL Move as well?
Yes. You can add your personal car to your profile using the standard features of MOL Move. However, this is independent of MOL Mercarius: MOL Mercarius services and vehicle management options are only available for company cars assigned to you and managed by MOL Mercarius.
Available features and information
What can I manage or view in MOL Move?
Depending on the permissions associated with your company car and your employer’s contract, the following features may be available:
- Booking seasonal tyre change appointments,
- Recording your vehicle’s odometer reading,
- Quick access to the roadside assistance phone number,
- Viewing previous service events,
- Viewing upcoming tyre change appointments you have already booked,
- Viewing vehicle and insurance details,
- Accessing and downloading the green card (international motor insurance certificate) and vehicle authorisation document,
- Viewing motorway vignette details,
- Accessing the MOL Mercarius FAQ,
- Completing satisfaction surveys and providing feedback.
Does everyone have access to the same features?
What information can I see about a previous service event?
Can I also see previous damage claims?
Not at the moment. Damage claims are not yet displayed in the current version of MOL Move.
Why can I see a previous service event from before I started using the car?
The service history is linked to the vehicle, not to its previous users. This means you may also see service events that took place before you started using the vehicle. MOL Move does not show who was using the car during a particular period.
What upcoming events can I see?
Currently, only booked tyre change appointments are displayed under upcoming events. Additional upcoming or ongoing events may be added to MOL Move in the future.
If MOL Mercarius corrects a detail about my car, when will I see the change?
MOL Move retrieves the latest information from the backend system. If any information has been corrected, completely close the app and reopen it. The updated information should then be displayed.
If the incorrect information is still visible, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
Do I need an internet connection?
Yes. An internet connection is required to use MOL Move, including accessing the MOL Mercarius features. The app retrieves the latest information from the backend system, so MOL Mercarius features are not available offline.
Tire changes and appointment booking
Can I book a tyre change appointment in MOL Move?
Yes, if the seasonal tire change service is available for your company car and you don’t already have an active upcoming or completed tire change booking for the current season. If you’re eligible, you can select an appointment directly in MOL Move.
Will I receive a booking confirmation?
Yes. Your booked appointment will appear in the vehicle’s events in MOL Move, and you will also receive an automatic confirmation email. The email will be sent to the address registered by MOL Mercarius in your vehicle user details, which may differ from the email address you used to register for MOL Move.
If your booking was successful but you haven’t received the confirmation email, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
How far in advance can I change or cancel a booked tire change appointment?
- At a MOL Mercarius service centre: You can change or cancel your appointment in the app up to 1 working day before the scheduled appointment.
- For the Driver service, on-site tire changes, or appointments at partner service centres: You can change or cancel your appointment in the app up to 2 working days before the scheduled appointment.
The exact terms and conditions are also included in your confirmation email. If you are unable to change or cancel your appointment within the applicable deadline, email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
Why can't I see the option to book a tire change appointment?
There may be several reasons for this. The service may not be included in the contract associated with your company car, or you may already have an active upcoming or completed tyre change booking for the current season.
If you’re sure you’re eligible for the service and don’t already have a booking for the current season, completely close the MOL Move app and reopen it. If the booking option still doesn’t appear, please let us know.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
Can I also book a MOL Mercarius tire change for my personal car?
No. MOL Mercarius appointment booking features are only available for company cars managed by MOL Mercarius and assigned to your profile.
Odometer reading
What are the rules for recording the odometer reading?
The odometer reading you enter cannot be lower than the previously recorded value.
I entered the wrong odometer reading. Can I correct it in the app?
No. You cannot edit an odometer reading once it has been submitted in MOL Move. MOL Mercarius staff can correct the information in the backend system.
To request a correction, please provide your name, company email address, the vehicle’s registration number, the incorrectly recorded odometer reading, and the correct reading.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics.
Data privacy and profile use
Can MOL Mercarius or my employer see what I do in MOL Move as a private individual?
No. Linking your company car does not give MOL Mercarius or your employer access to your personal MOL Move data or private activities within the app.
What happens if multiple people use my MOL Move profile?
Can I use the same MOL Move profile on multiple devices?
Yes. The linking is associated with your MOL Move profile, not a specific phone. If you sign in to the same profile on multiple devices, your company car details and available features may appear on every device where you’re signed in to that profile.
Errors, discrepancies, or technical issues
What should I do if I can't see my company car, see incorrect information, or a service is missing?
First, check your internet connection. If your connection is working properly, completely close the MOL Move app and reopen it.
If the issue persists, please let us know. In your message, include your name, your company email address, the vehicle’s registration number, and a brief description of what you see in MOL Move and what should be displayed instead.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.
What should I do if MOL Move or one of the MOL Mercarius features is temporarily unavailable?
If the app displays an error message, first check your internet connection, then try completely closing and reopening the app. If the issue persists or prevents you from completing an essential task, please let us know.
Contact us: Email us at ugyfelszolgalat@molmercarius.hu or use the contact form available at our website and select MOL MOVE from the list of topics. Before contacting us, please update the app and restart it. Then check whether the issue persists.